Tag Archives: users


Summary: Despite many weaknesses, interviews are a valuable method for exploratory user research. What users say and what they do are different — a point I’ve made countless times. I even wrote a column entitled “First Rule of Usability? Don’t Listen to Users” that’s … Continue reading

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First Rule of Usability? Don’t Listen to Users

Summary: To design an easy-to-use interface, pay attention to what users do, not what they say. Self-reported claims are unreliable, as are user speculations about future behavior. In past years, the greatest usability barrier was the preponderance of cool design. … Continue reading

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IA Concept

Louis Rosenfeld and Peter Morville defined the ‘three circles of information architecture’ as content, users and context of use. Users – it’s very important to know your users, their needs, how they use information, etc. Content – who creates the … Continue reading

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Lecture 3

When to collect user data Data collection for Interaction design: direct observation, indirect observation, thinkalouds, query techniques, experimental techniques Ethical practice Direct Observation: the person – who, the place – where, the thing – what Ethnography thinkalouds Questionnaire: pros and … Continue reading

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