Tag Archives: Interviews


Summary: Despite many weaknesses, interviews are a valuable method for exploratory user research. What users say and what they do are different — a point I’ve made countless times. I even wrote a column entitled “First Rule of Usability? Don’t Listen to Users” that’s … Continue reading

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Lecture 3

When to collect user data Data collection for Interaction design: direct observation, indirect observation, thinkalouds, query techniques, experimental techniques Ethical practice Direct Observation: the person – who, the place – where, the thing – what Ethnography thinkalouds Questionnaire: pros and … Continue reading

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