Category Archives: Acquiring Requirements

Usability methods

There are multiple methods that fit into each of the steps of the user-centered design process. Theses methods can help improve the usability and usefulness of your site. The following table organizes usability methods according to where they take place … Continue reading

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Focus groups

What it is and What You Learn A focus group is a moderated discussion among eight to 12 users or potential users of your site. A typical focus group lasts about two hours and covers a range of topics that … Continue reading

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Focus groups

Focus groups are a somewhat informal technique that can help you assess user needs and feelings both before interface design and long after implementation. In a focus group, you bring together from six to nine users to discuss issues and … Continue reading

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Ethnography

Ethnography is a form of fieldwork-based research It allows our clients to get an in-depth view of their customers’ motivations and behaviours, putting them into the context of their day-to-day lives at home, in the work place or out and … Continue reading

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Ethnography

The term ethnography has come to be equated with virtually any qualitative research project (e.g., see Research Gateway) where the intent is to provide a detailed, in-depth description of everyday life and practice. This is sometimes referred to as “thick description” … Continue reading

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Thinkalouds

Think-aloud protocol (or think-aloud protocols, or TAP) is a method used to gather data in usability testing in product design and development, in psychology and a range of social sciences (e.g., reading, writing and translation process research). The think-aloud method was introduced in the usability … Continue reading

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Observations

How many times have you had to fight hard for the ability to do field studies and other observations at the very start of the project? How many times have you patiently explained that taking time now would be rewarded … Continue reading

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