Category Archives: Analysis: Tasks, Scenarios and Requirements

Contextual Task Analysis

A contextual task analysis, or contextual inquiry, is a user research method that applies ethnographic observation and one-on-one interviewing to understand the task procedures that users follow to reach their goals. The researcher silently observes the user at work in … Continue reading

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What is user requirements capture?

Short Answer: User requirements capture is a process used to understand what typical users will need from a service which is about to be designed. Users are observed using similar services and interviewed about the ways they go about planning … Continue reading

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Persona development

Making your users come to life Personas are documents that demonstrate your different user groups’ profiles. A persona represents a set of users who are carrying out the same task or are from the same demographic grouping. Demonstrating your different … Continue reading

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Task modelling

Task modelling creates some of the most radical shifts in site performance that we see Task modelling builds on the user requirements we uncover in research and turns them into process flows that match the expected steps and content needs. … Continue reading

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Scenarios

What It Is and What You Learn A scenario is a short story about a specific user with a specific goal at your site. Scenarios are the questions, tasks, and stories that users bring to your Web site and that … Continue reading

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Personas

What It Is and What You Learn A persona is a fictional person who represents a major user group for your site. Personas help you identify major user groups of your Web site. You select the characteristics that are most … Continue reading

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Hierarchical Task Analysis

As UX professionals, we have a great many analytical and descriptive tools available to us. In fact, there are so many that it can sometimes be difficult to decide which tool is most appropriate for a given task! Hierarchical task … Continue reading

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